Contact Us Today!(978) 988-5500
  

Job summary

Location:
Woburn, MA, United States, North America
Career Level:
Mid Career (2+ years of experience)
Education:
Bachelor's Degree
Job type:
Full time
Positions:
1
Salary:
Negotiable
Cancel

Help Desk Engineer / Technology Consultant

  Bookmark this job About this job

Looking for a highly motivated and detail oriented Help Desk technician to augment existing experienced team.



Duties

  • Provide first response troubleshooting and issue routing for help desk
  • Tier I and Tier II Help Desk Support with Tier III abilities
  • Monitors and reviews SLA\'s and response time objectives
  • Performs help desk staff duties as needed
  • Assists in the implementation and installation of new service offerings
  • Maintain accurate records of help desk requests
  • Possesses and maintains thorough knowledge of company product information
  • Performs other duties as assigned by management

 

Position Requirements:

  • Bachelors Degree in Computer Science, MIS or equivalant competency program
  • Must have 2+ years IT Support or Systems Administration experience
  • Must have excellent communication and interpersonal skills
  • Must have the ability to anticipate end user technical needs, perform daily and routine tasks while working to resolve open issues with minimal supervision.
  • Must be self-motivated with the ability to effectively prioritize and execute tasks in a high-pressure environment with minimal supervision
  • Must have strong technical knowledge of Microsoft Windows, Exchange, and Microsoft Active Directory in a networked environment
  • Must be resourceful with the ability to use various information sources to troubleshoot technical issues
  •  Must have working knowledge of basic network concepts (e.g., TCP/IP, LAN, WAN, wireless, VPN and IP Telephony)

 

 

 


Job keywords/tags:  Help Desk , IT , Network , VMware , Cisco
 

Latest News

Our Site Has Launched!

flag

Welcome to Our New Site!
We are proud to announce our new website at Casserly Consulting L.L.C.!

Read more...

Contact Us

Learn more about what Casserly Consulting L.L.C. can do for your business.

callphone

Call us today    (978) 988-5500

19 Crosby Drive
Bedford, Massachusetts 01730

Copyright Casserly Consulting L.L.C.. All Rights Reserved.